BASIC MANAGEMENT PACKAGE
10 server admin tickets per month - software installs, security setups and configuration, account migrations, etc
24/7 Uptime monitoring
Guaranteed response time of 2-24 hours for non-emergency issues
On call off hours support available per incident*
Notifications for new security vulnerabilities and urgent upgrades
*On call emergency support for basic plan subscriptions or one time installs is $25 for response and $30 per hour for work done
Full Management Package
Unlimited server admin tickets
24/7 uptime monitoring with immediate response
Guaranteed response time of 15 minutes - 2 hours for non-emergency issues
ON call 24/7 support for emergency issues
Includes initial server setup
Proactive upgrades and security - new security vulnerabilities and urgent upgrades done as soon as they hit the net!
Server level ddos management and mitigation, 75% of ddos issues handled on server level if enough cpu/ram/bandwidth is available.